If you are dissatisfied with any of our services or feel you have suffered a loss through any actions of GAM, its directors, employees or agents, then you should write in the first instance to:
The Compliance Officer
Gibraltar Asset Management Limited
World Trade Center
Suite 5.28
Gibraltar
detailing the nature of your complaint and the redress you are seeking. If however, your complaint concerns an aspect of the service provided to you by our custodian Jarvis Investment Management Limited (“Jarvis”) and you wish to copy your complaint to Jarvis directly, copies should be sent to:
The Compliance Officer
Jarvis Investment Management Limited
78 Mount Ephraim
Royal Tunbridge Wells
Kent
TN4 8BS
We and Jarvis will endeavour to resolve your complaint as quickly as possible, but in any event, will acknowledge receipt of your letter within five business days. The acknowledgement will include details of our and/or Jarvis’s internal complaints handling procedures. Upon resolution of your complaint, we or Jarvis will send you a final response letter, which sets out the nature of that resolution and any applicable remedy. If for any reason you are dissatisfied with our final response, please note that you are entitled to refer your complaint to the FSC of PO Box 940, Suite 3, Ground Floor, Atlantic Suites, Europort Avenue, Gibraltar.